Last updated: April 2026
ShopTicket collects the minimum information needed to operate the service: your name, email address, and shop details when you sign up as a maker. When customers submit intake forms, we collect the information they provide (name, email, phone if given, and project details). Payment processing is handled entirely by Stripe — we never store credit card numbers.
Your data is used to operate ShopTicket: managing orders, sending notifications (stage updates, payment confirmations, messages), and displaying order information on tracker pages. We do not sell, rent, or share your personal information with third parties for marketing purposes.
We use the following services to operate ShopTicket:
Order data and associated files (photos, documents) are retained for the lifetime of the maker account. If you delete your account, all associated data is permanently removed. Customer data is retained as part of the order record.
You can request a copy of your data or ask for deletion by contacting us. Makers can delete individual orders from their dashboard. Customers can contact the maker directly to request data removal.
Questions about privacy? Email us at privacy@shopticket.dev.